FAQ
Is there a long-term lease?
No, the rental agreement is month-to-month.
When is my rental fee due?
Your rent is due on the first day of the month, if payment is not received by the end of the day on the fifth, a late fee of $20.00 or 20% of the monthly rent, which ever is greater will be applied on the sixth of the month per unit. If you become 60 days past due, the public auction process will begin.
We have the right to lock over your unit on the sixth day of the month. There is a $25.00 fee to lock over units that are past due. We require 96 hours to unlock your unit after rent in full has been paid by credit/debit card or cashiers check. If you become 60 days past due, the public auction process will begin.
Will I receive a monthly "bill"?
We do not send a monthly bill. If you need to have an actual paper bill mailed to you we can accommodate that request for an additional charge.
What forms of payment do you accept?
We accept cashier’s checks, personal checks, major credit cards and money orders.
What may I store?
Flammable, explosive, or illicit materials are not allowed. Occupying the storage unit, any vehicle, or recreational vehicle as living quarters is prohibited by law and is cause for immediate eviction. Storage of live animals is not allowed.
How tall / wide are your doors?
Door sizes vary by unit size and range from 3’8” to 11’ wide. Our doors are roll-up doors are easy to operate and coil up once opened. If you have specific door requirements, talk to our manager and he or she will find the best solution for your needs and be able to provide specific door measurements.
Do I need to provide my own lock?
Yes, you must provide your own lock. We require a round disc lock on our unit doors.
Does the facility assume any liability for the goods I store?
No, we recommend contacting your insurance agency. Adding stored goods to an existing policy is usually inexpensive.
May I allow friends or relatives to access my unit?
You may allow anyone you choose to have access by accompanying them on the premises or noting their name on your rental agreement. We request you do not give your access code to anyone not on your rental agreement.
Can I share access to the space with my family and coworkers?
Yes, you decide who may have access to your storage unit. The facility manager should be aware of anyone who has permission to use your gate code.
May I allow people to “tailgate” through the gate?
Please do not “tailgate” or allow anyone else to do so. If there is other vehicles in your party please enter the access code for the gate separately for each one and you enter last. Management is not responsible if all posted safety signs and procedures are not followed.
What if I or one of my guests damages my unit or another building or fixture on the property?
The tenant shall be liable for any damage to the unit or any building, fixture, or other structure on the premises caused by tenant or his agents or guests. Tenant shall indemnify and hold Management harmless from any claim or cause of action arising out of Tenant’s use of the premises or any part thereof.
How do I get my deposit back when I move out?
There is no deposit.
Can I get a refund?
It is a policy that our self-storage facility does not prorate rental payments for any partial months. We prorate when you move in, not when you move out.
What are the office hours?
Office hours are from 9 AM to 6 PM, seven days a week. Please text us at 406-490-1682 or 406-498-6594.
What are the gate hours?
Gate access is 7 days a week, 6 am to 9pm.
What happens if I lose the key to my storage unit?
You hold the only key to your storage unit. However, if you should misplace it, we recommend you call a local locksmith.